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Frequently Asked Questions
Frequently Asked Questions
Questions often asked about SeriousMD, what it does, how it works or how to easily adopt it for a medical practice.
Can I send S2 prescriptions?
Google Calendar Integration
Frequently Asked Questions - How to Add FAQ's to my Booking Page
SeriousMD & NowServing Badges on your Booking Page
Kaiser International - SeriousMD - NowServing Integration
Refer Patients to another Doctor
Delisting from the NowServing Directory
How to Check Your Computer's Access to Camera and Microphone
[Appointment Request] How to Configure Your Account for Different Situations
Updating the SeriousMD app on your Apple device
How to Set a Follow Up Appointment
How to delete text templates
Apply Patient Booking Age Restrictions
I'm not showing under my specialty in the NowServing directory.
Add Your Day Off
Individual Clinic Booking Controls
Care Program 1 - Toujeo and Soliqua
Block Online Bookings for Local Holidays Automatically
Is there a way that the disclaimer in the medical certificate can be edited and saved for future use?
MediCard - Doctor Verification Process
Is it possible to turn off text messaging for appointment requests?
How to Add other Doctors to my SeriousMD Contacts? How to Confirm to be a Contact?
Saving Message Templates in SeriousMD Messenger
Screen Sharing - Safari/Chrome/Firefox on Mac
What is the Camera Icon for when I'm in a Virtual call?
How do I get my QR code?
Is there a notification thru sms/email that patients have booked?
Save screenshots during a Virtual Consult call
Going on Vacation? Here's what you can do.
[Billing] HMO Tracking Setup
Now Serving V3 - What to Expect
Vitals - Arranging, Sorting the Order and Creating Custom Categories
How Do I Accept Booking Requests from Patients?
Can patients can also use their computer browsers for the virtual/online consultation?
Can I be sent a reminder if I have patients scheduled for the day?
How can I hide an item from showing on the catalog list without actually deleting it?
Is there a way I can export Billing reports as Excel files and not just "Print" them?
Move SeriousMD Emails to Primary Gmail Inbox
I am turning over my old iPad to my secretary. What should I do?
How to add in the emergency contact info for the patient's records?
Still Using the OLD Microsoft Edge on Windows?
How do I let my secretary handle all the messages from the Now Serving app?
How can patients book an appointment with the doctor online?
Patient said the payment is not going through. Why is it failing?
How to Start a Virtual Consultations / Online Consultation?
How Can I Bill a Patient Remotely? Due to Covid, I need to charge a patient online, how do I get paid? How do I collect my PF?
Case Investigation Form Covid-19
I used an HP 3700 series printer. The print out is not fitting on my paper
Is there a Status page for SeriousMD?
How to Export your E-Prescriptions?
How can i add meds to my formulary?
How Much To Make a Customized Form for Me?
Is SeriousMD EMR NEHEHRSV/DOH/Philhealth Compliant?
What's the Cost of Importing my Database?
Can you help me import my database from Patient Files Pro / RM Patient Files to SeriousMD?
If i pay now, will the renewal date of expiry be based on today's date or my current expiry date?
Can Veterinary clinics use SeriousMD?
How I can move an appointment with corresponding notes that was inadvertently placed In a wrong clinic and date?
Why is the Buzz notification not producing sound when I buzz my secretary?
Using Chrome to print: is the last line at the bottom always present when printing the prescription and admitting orders?
Do you have Forms for Developmental-Behavioural Pediatrics?
We're sorry. We weren't able to complete your payment or set up pre-approved payments. Please try again later.
How do I remove the header and footer generated by Firefox?
I heard Practo is stopping operations in the Philippines. Can I easily switch over to SeriousMD?
Are graphs for weight and height based on the WHO growth standards Z scores?
Where can I find the birth/maternal history?
How to Create a Custom Physical Examination Template
How To Attach A Video Clip or PDF
How to input in calendar that I have no clinic on the SeriousMD app?
Do you have a primer on how to answer the Phase 2 for the Data Privacy Act/National Privacy Commission registration?
Adjusting Windows Paper Size if You Want Your Own Paper Size (Windows)
Is there a button I could press on the SOAP format to add a text?
I would like to know if we can customize the physical exam that would show a specific joint diagram more relevant to my practice as a rheumatologist?
Can I make my own list of drugs then just click on them, and not search them in the main search for drugs?
How can I incorporate the image/PE/text/other templates inside the SOAP consultation form?
Can I attach videos on iOS and web?
What if my iPhone is lost? Can icloud restore my data after I download SeriousMD again?
I’m going to download another SeriousMD in my iPad. Will you charge me another subscription?
Can I print a blank prescription pad?
How can I manually put and track my professional fees for my in-patients?
Can this app be used for in-patients?
What if I pay in advance for 1 year, will it be much cheaper?
Does upgrading have a limit for data uploaded?
How do you change the gender of a patient record that's already created?
How do you send the pictures of notes via email?
Just purchased the upgrade package for the unlimited patients. How long before it activates?
Why are my images not showing? I can't view patients photos.
How do you change the gender of a patient profile/record already created?
Where can I edit the telephone number that appears in my prescription?
Will I know if my message credits has run out?
If ever for some reason I will terminate my subscription, what will happen to my database?
How am I assured that if I invite them it will be credit on my account?
How do I edit the room numbers of admitted patients?
Can I download the app to my MacBook Pro or Mac Mini?
Is SeriousMD registered with the NPC? Complies with the Data Privacy Act?
Do I just turn on AirDrop in both devices to sync?
Does it work temporarily without a WiFi connection?
Is there a way to affix our signature to the bottom of our prescriptions?
Lately I noticed that my app does not record my consults. My census is always 0.
I use the clinician's module of Bizbox in the hospital. Can I use SeriousMD in my own practice in a similar way?
The dates for birthdays and documents (labs) comes different from the date I chose.
For stocks: How to setup the Re-order notification?
Do I need to register to the NPC if I use SeriousMD?
Do patients automatically get appointment reminders from the app?
How to use the inventory? What’s the reference number for? There are stocks not applicable in the other clinics but they appear in the inventory.
I do not have any Apple products. Im using an Android phone
Are we able to generate a report on how many patients have we seen based on the HMO category?
I'm a subscriber, what is the SMS policy on number/amount I need?. . . I was informed that i had only 5 SMS credits left. Thanks!
Is there a repeat "button" for diagnosis?
How to place my conferences and travel dates on my calendar, so as to remind me not to schedule patients on those particular dates?
Where’s the SOAP located?
If I decide to subscribe, what is the maximum number of patients I can add and how many sub users can I add?
How to edit my own profile on iOS?
I logged in from a public computer and forgot to log out, what will happen?
How much cloud storage is dedicated per account?
I just opened the app but noticed that subscription is already expiring in a few days. What will happen?
Why do I need to select Mark in Calendar? What happens if there's a time but not added to calendar?
If I will use a laptop, how much space should I allot? Are the files backed up in my laptop, as well as the cloud?
A message says the app is outdated but when I go to the App Store it is already updated. How do I download the latest version?
How big of a storage do the files occupy let us say for 100 patients?
Will iPad B be consuming the same GB as iPad A when they both are sync'ed?
Do the photos and files I upload on SeriousMD also eat up my storage space on my iPhone and iPad?
Can I also print using a half sheet when using a laptop instead of iPad?
How to purchase additional SMS credits
Tracking your Data Consumption
How to Design Your Own Custom Header and Footer for Prescriptions and Notes
How to insert scanned images or image attachments sent to you inside SeriousMD
How to delete and transfer a mistakenly inserted a blood test image/record
How can I block off my schedule?
What is my public profile URL? Do I have a webpage that I can share?
My accountant needs an Excel file for billing
I do not know how to add multiple medicines in the prescription (Prescription inside SOAP)
Syncing is not completing
Can I use the Apple Pencil with SeriousMD?
I want to see Testimonials for SeriousMD
I'm missing patients and missing data. What do I do?
Can I create an account for the doctor who covers my clinic in my absence?
What am I really paying for with my subscription?
I currently sharing my practice with another doctor. Can she use my account?
I cannot commit time for a call, a demo or watching online videos. What can I do to learn this quickly?
My secretary should be doing all these things. Can I let her do everything?
I have an existing app, I don’t want to relearn using another app. Why should I switch?
How do I zoom in on the patient avatar on my iPad?
I have been trying to sync my data from the other iPad to this iPad for a long time and it's not syncing
I have an "OR" scheduled here and another "OR" in another hospital. Will this work for me?
I don't need all the features you offer, do you have other plans?
I have 50,000 patients records, can my iPad Pro handle it?
Can I pay using credit card?
I'm not a "Techie." Can I use this?
I can pay a one time fee to another developer that I can hire. Why should I subscribe to SeriousMD?
Will This Work For Me?
Is this app only for in-patient or out-patient processes?
Can I use SeriousMD offline?
Where can I get the latest information about SeriousMD?
Are there any doctors using SeriousMD?
I just want to see if this works for a non techie like me. Is this idiot proof?
I’m too busy. How long does it take to learn to use it?
Do I need an internet connection to use SeriousMD?
What is the ideal set-up for using SeriousMD in my practice?
I want to try the app. Can I use it now with a trial account?
Is SeriousMD free?
How can I create and print a prescription?
Can I change the header of my Rx prescription? Can I use my clinic logo?
How do I print my prescription using my Macbook? There's no half-page option.
I accidentally deleted a patient. How can I recover it?
A medicine is not in the database. What do I do?
How will my secretary print the prescription and lab requests?
Does SeriousMD provide a means to print prescriptions?
How do you insert my middle initial in the prescription?
Do you have a drug database like MIMS?
Some medicine brands are not included in the list
How do I add or edit my S2 / PTR number?
How do I add my PHIC number?
What paper sizes can I print on?
What can be printed from the SeriousMD app?
About Your Notes
I need charts for my specialty / practice
How are electronic medical records shared on SeriousMD?
I need to indicate the diagnosis in the lab request
How do I enter notes?
I want to know how to adjust size of font
I have a specific form / image that I need for my practice. Can you add it for me?
Does SeriousMD have ICD-10?
How long do electronic medical records last on SeriousMD?
I don’t like to type and I prefer to write using a pen.
How do I correct errors for the electronic medical records stored on the app?
Is there a feature where old diagnosis and/or plans from older notes can be imported to SOAP note?
Security and Privacy
How do you handle security for my data?
Can I export patient files in Excel format?
SeriousMD is HIPAA-compliant. What does that mean?
Regarding Your Specialty
How to activate the OB-Gyne features of SeriousMD Doctors
Are there templates for urologists?
How to setup SeriousMD for dentists?
Are neurologists able to use SeriousMD?
Can pulmonologists like me be able to add my own templates?
Are nephrologists able to use SeriousMD?
Can cardiologists like me use SeriousMD with my own templates?
How to keep and organize obstetric data?
Is there a template for Ophthalmology practice?
Are Otorhinolaryngologists - ENT able to use SeriousMD?
Can I use MSE inside SeriousMD?
How to turn on WHO growth charts
Can dentists use SeriousMD?
Health, Labs, Diagnostic Results
Is it possible to tag or add multiple pictures at the same time before uploading?
A lab test is not in the database. What do I do?
I have been trying to upload test results (PDF) but could not
About Clinics and Practice Locations
I travel from one clinic to another. Will this work for me?
How to delete a clinic
My hospital is not listed when I’m adding a new clinic. What do I do?
How to edit clinic information
If I have 2 clinics and I want to schedule a patient in the other clinic, how do I do it?
I'm a resident. What should I fill in?
Can current residents also use SeriousMD Doctors?
Does SeriousMD work on an iPhone?
Does SeriousMD work on an Android device?
How many devices can I install the app on?
Is SeriousMD Doctors available as a Windows app?
Is SeriousMD Doctors available as an app for Mac?
Does SeriousMD work on a PC?
Payments and Pricing
How to cancel a Paypal subscription
If I choose to go for the annual subscription, will I be billed at one time or is it billed monthly?
How to verify your card through Paypal
What is the difference if I upgrade my plan?
How do I upgrade my plan?
The credit card on file for my Paypal account has expired, how do I update it?
SeriousMD Pricing FAQ
Why is LeapFroggr showing on my statement?
I haven't maximized or used the new improvements and features
How to update or add a credit card inside Paypal and change funding source for your SeriousMD subscription
Downloading the App (Apple App Store)
Where do I download the app?
Can I download SeriousMD Doctors if I am using a US App Store account and not a Philippine App Store account?
About Billing and HMO
Everything you need to know about BILLING
Can I track my clinic’s finances on SeriousMD?
We archived patient but the reports generated was still recorded in our final report. How do I remove it?
How do I void bill?
SeriousMD Messenger and SMS Reminders
How do I disable the text reminders?
Can I purchase extra SMS credits?
How to blacklist patients from receiving SMS?
What is a virtual number?
Is there a delay in the messages sent to patients on Smart, Sun or Globe?
How to Turn Off SMS Notifications (Doctors)
I see credits on the screen at the bottom of the Messenger. What is that?
Do we get notifications of appointments even when we are not online?
How many text messages are we alloted monthly?
[Registration Form] - You are asking for sensitive information, why do you need all my details?
[Registration Form] It’s toxic and takes too long! Why?
How can I verify this email?
Do you have a self-help area so I don't have to keep asking support questions?
For the chat support, can I upload pics here?
Is there a way I can access the Support Area without sending a message?
About Patient Profiles
Invite Patients to Book with You
How do I delete a patient?
Patient is taking meds/medicine/drugs from another doctor. Where do I encode that?
How can I change sorting from first name to last name?
I have duplicate patient records. How can I merge them together?
Could BMI just calculate on it's own?
Where can I indicate if a patient has PhilHealth?
How to add the immunization records of patients?
About iOS (iPhone/iPad/iPod Touch)
[iOS] How to change your password
Can I merge patients on iPad/iPhone/iOS?
Why did you start just on iPad only?
The iPad / iPhone app is showing a blue bar for so long, what do I need to do?
How do I logout from the iOS app?
Something failed to update; app will retry in a while
It says that SeriousMD is out of date. How can i update it?
How do I transfer pictures from my iPad/iPhone to the SeriousMD app?
Is the iPhone version syncing slower than the iPad?
My iOS app and web MacBook Pro versions are not syncing
Are my patient files saved in my iPad/iPhone or in the Cloud?
About Importing From Other Software
SeriousMD VERSUS Other Software
About Secretary, Nurse, Staff
What would I need in the clinic for my secretary?
I need my secretary to be able to edit and add to my SOAP note
My secretary / nurse cannot login using the iOS app
Can my nurses and secretaries use SeriousMD?
Does my secretary, nurse or other staff need their own iPads, iPhones too?
How do I delete, switch or change a role for my staff?
About Syncing and Backups
Can I manually back-up my data on my own hard drive?
Can I use the same account simultaneously on another device?
About Scheduling and Appointments
How do I delete an appointment?
Is there a way we can block dates? For no clinics? Vacations? Conventions? Symposiums?
About the Web App
What is the "web app" that you are referring to?
The images are not loading. Is there any problem with the servers?
Your Profile Information
How to edit your own (doctor profile) details in the app
Hospitals and Medical Groups
Can SeriousMD work as a Hospital system?
When is the SeriousMD patient app coming out?