Frequently Asked Questions

I only accept clinic consultation requests, how do I disable virtual consultation appointment requests?

How to disable virtual consults?

How do I get my QR code?

Is there a notification thru sms/email that patients have booked?

Save images during the call.

Save screenshots during a Virtual Consult call

Going on Vacation? Here's what you can do.

Written by Nellie
Updated over a week ago

[Billing] HMO Tracking Setup

Going on holiday and cannot accept patients, how to disable booking?

How to stop accepting bookings without disabling the profile page?

[Hi-Precision] Phase 1 Testing

Can I automatically put patients that request for a virtual consult to a specific clinic?

[Clinic] What are Visit Types?

Now Serving V3 - What to Expect

Vitals - Arranging, Sorting the Order and Creating Custom Categories

Medicard Integration

How Do I Accept Appointment Requests from Patients?

How Do I Accept Booking Requests from Patients?

Can patients can also use their computer browsers for the virtual/online consultation?

Can I be sent a reminder if I have patients scheduled for the day?

How can I hide an item from showing on the catalog list without actually deleting it?

Is there a way I can export Billing reports as Excel files and not just "Print" them?

How do I edit or remove the professional fee amount that is showing on my profile page?

How come your email keeps on going to my Promotions inbox?

Move SeriousMD Emails to Primary Gmail Inbox

Can I use a blurred background or virtual background?

Virtual Background

I am turning over my old iPad to my secretary. What should I do?

How do I add emergency contact details for each patient?

How to add in the emergency contact info for the patient's records?

Still Using the OLD Microsoft Edge on Windows?

The Now Serving app is giving my patients a chance to contact me during unholy hours. What should I do?

How do I let my secretary handle all the messages from the Now Serving app?

Can my patients book a schedule online with me or through the app?

How can patients book an appointment with the doctor online?

My patient tried paying through the payment link just now and it failed 3x according to him. Is it only by credit card?

Patient said the payment is not going through. Why is it failing?

How do i change clinic visibility status?

How do I temporarily hide the clinics that show up on my SeriousMD Profile page?

How to start with telemedicine? How to call a patient? How to start an online consult with a patient?

How to Start a Virtual Consultations / Online Consultation?

Bill a patient after or before an online consult? How do I get paid after an online consult? Can I bill a patient that pays via credit card?

How Can I Bill a Patient Remotely? Due to Covid, I need to charge a patient online, how do I get paid? How do I collect my PF?

Case Investigation Form Covid-19 - Corona Virus Disease

Case Investigation Form Covid-19

I used an HP 3700 series printer. The print out is not fitting on my paper

What is the status of the server? Is there anything wrong? Uptime status?

Is there a Status page for SeriousMD?

Export signed e-prescriptions

How to Export your E-Prescriptions?

How can i add meds to my favorites list?

How can i add meds to my formulary?

Will I be charged for a Custom Form?

How Much To Make a Customized Form for Me?

Is SeriousMD EMR NEHEHRSV/DOH/Philhealth Compliant?

How much does it cost to import my database from a previous EMR?

What's the Cost of Importing my Database?

Can you help me import my database from Patient Files Pro / RM Patient Files to SeriousMD?

If i pay now, will the renewal date of expiry be based on today's date or my current expiry date?

Can vets / DVM also use SeriousMD?

Can Veterinary clinics use SeriousMD?

How I can move an appointment with corresponding notes that was inadvertently placed In a wrong clinic and date?

Why is the Buzz notification not producing sound when I buzz my secretary?

Using Chrome to print: is the last line at the bottom always present when printing the prescription and admitting orders?

Do you have Forms for Developmental-Behavioural Pediatrics?

Paypal Payment Issue: We're sorry. We weren't able to complete your payment or set up pre-approved payments. Please try again later.

We're sorry. We weren't able to complete your payment or set up pre-approved payments. Please try again later.

How do I remove the header and footer generated by Firefox?

Practo is closing in the Philippines, I want to move my database and patient files over. Can I?

I heard Practo is stopping operations in the Philippines. Can I easily switch over to SeriousMD?

Are graphs for weight and height based on the WHO growth standards Z scores?

Where can I find the birth/maternal history?

How to Create a Custom Physical Examination Template

How To Attach A Video Clip or PDF

How to put holidays, conferences in the calendar of SeriousMD on iOS?

How to input in calendar that I have no clinic on the SeriousMD app?

Do you have a primer on how to answer the Phase 2 for the Data Privacy Act/National Privacy Commission registration?

Adjusting Windows Paper Size if You Want Your Own Paper Size (Windows)

Is there a button I could press on the SOAP format to add a text?

I would like to know if we can customize the physical exam that would show a specific joint diagram more relevant to my practice as a rheumatologist?

Can I make my own list of drugs then just click on them, and not search them in the main search for drugs?

How to use the note templates in the Objective part of SOAP?

How can I incorporate the image/PE/text/other templates inside the SOAP consultation form?

Can I attach videos on iOS and web?

What if my iPhone is lost? Can icloud restore my data after I download SeriousMD again?

I’m going to download another SeriousMD in my iPad. Will you charge me another subscription?

Can I print a blank prescription pad?

In-patient fees vary, how do I add my PF for billing?

How can I manually put and track my professional fees for my in-patients?

Can SeriousMD be used for inpatients? How can I add in-patients?

Can this app be used for in-patients?

What if I pay in advance for 1 year, will it be much cheaper?

Does upgrading have a limit for data uploaded?

How do you change the gender of a patient record that's already created?

How do you send the pictures of notes via email?

Just purchased the upgrade package for the unlimited patients. How long before it activates?

Why are my images not showing? I can't view patients photos.

How to edit the information of a patient

How do you change the gender of a patient profile/record already created?

Where can I edit the telephone number that appears in my prescription?

Will I know if my message credits has run out?

Written by Solomon See
Updated over a week ago

If ever for some reason I will terminate my subscription, what will happen to my database?

How am I assured that if I invite them it will be credit on my account?

How do I edit the room numbers of admitted patients?

Can I download the app to my MacBook Pro or Mac Mini?

Written by Solomon See
Updated over a week ago

Just wondering if this is ok for use with the DPA thing.

Do I just turn on AirDrop in both devices to sync?

Does SeriousMD work without a WiFi connection?

Does it work temporarily without a WiFi connection?

Do you have e-signatures?

Is there a way to affix our signature to the bottom of our prescriptions?

Written by Nellie
Updated over a week ago

Lately I noticed that my app does not record my consults. My census is always 0.

I use the clinician's module of Bizbox in the hospital. Can I use SeriousMD in my own practice in a similar way?

The date is not showing up for today. The calendar is not showing the date correctly.

The dates for birthdays and documents (labs) comes different from the date I chose.

For stocks: How to setup the Re-order notification?

Do I need to register to the NPC if I use SeriousMD?

Do patients automatically get appointment reminders from the app?

How to use the inventory? What’s the reference number for? There are stocks not applicable in the other clinics but they appear in the inventory.

I do not have any Apple products. Im using an Android phone

Are we able to generate a report on how many patients have we seen based on the HMO category?

I'm a subscriber, what is the SMS policy on number/amount I need?. . . I was informed that i had only 5 SMS credits left. Thanks!

Is there a repeat "button" for diagnosis?

How to place my conferences and travel dates on my calendar, so as to remind me not to schedule patients on those particular dates?

Where’s the SOAP located?

If I decide to subscribe, what is the maximum number of patients I can add and how many sub users can I add?

I can not edit my own profile. It says view profile to edit and fill in the information but it doesn't respond.

How to edit my own profile on iOS?

I logged in from a public computer and forgot to log out, what will happen?

Can we save a referral form that we could fill in and print? For those doctors not on SeriousMD

How much cloud storage is dedicated per account?

I did not subscribe yet but the app is telling me that my subscription is expiring/ending.

I just opened the app but noticed that subscription is already expiring in a few days. What will happen?

When you schedule an appointment with time, why do we need to select add to calendar?

Why do I need to select Mark in Calendar? What happens if there's a time but not added to calendar?

How much storage will SeriousMD need on my computer?

If I will use a laptop, how much space should I allot? Are the files backed up in my laptop, as well as the cloud?

A message says the app is outdated but when I go to the App Store it is already updated. How do I download the latest version?

Can I have a template for letters, forms and other summaries that I need?

Can I have a template for referral form, preoperative risk evaluation and discharge summary?

How big of a storage do the files occupy let us say for 100 patients?

Will my devices all consume the same space?

Will iPad B be consuming the same GB as iPad A when they both are sync'ed?

Do the photos and files I upload on SeriousMD also eat up my storage space on my iPhone and iPad?

Can I print on a half page when using a laptop or desktop computer?

Can I also print using a half sheet when using a laptop instead of iPad?

Where can I buy more SMS text credits for automatic reminders?

How to purchase additional SMS credits

How much data do I need to finish a day in the clinic?

Tracking your Data Consumption

Create your own design for prescriptions and other notes

How to Design Your Own Custom Header and Footer for Prescriptions and Notes

Scan records and add inside the SeriousMD app

How to insert scanned images or image attachments sent to you inside SeriousMD

How do I erase and transfer a photo/image/record/test to the correct patient

How to delete and transfer a mistakenly inserted a blood test image/record

How do I use timeblocks in the calendar? How do I schedule specific time events or appointments in my calendar?

How can I block off my schedule?

Can my patients contact me online?

What is my public profile URL? Do I have a webpage that I can share?

Accountant needs a spreadsheet of invoices

My accountant needs an Excel file for billing

I cannot print multiple medicines on one page when using SOAP

I do not know how to add multiple medicines in the prescription (Prescription inside SOAP)

Why can't I see the data I have in my other iPad?

Syncing is not completing

Is using Apple Pencil possible for the app?

Can I use the Apple Pencil with SeriousMD?

Are there any real feedback that I can see from other doctors?

I want to see Testimonials for SeriousMD

I am experiencing a loss of records for some of my patients. Some patients came in for follow-up, no entries showed up.

I'm missing patients and missing data. What do I do?

How to add a sub-account for my cover/reliever?

Can I create an account for the doctor who covers my clinic in my absence?

Why is this a subscription service? What's included?

What am I really paying for with my subscription?

Can I use the same account with another doctor?

I currently sharing my practice with another doctor. Can she use my account?

How to learn the app quickly

I cannot commit time for a call, a demo or watching online videos. What can I do to learn this quickly?

My secretary should be doing all these things. Can I let her do everything?

Why should I switch to SeriousMD?

I have an existing app, I don’t want to relearn using another app. Why should I switch?

Is there a zoom in tool that can be used to see things easier on my iPad and iPhone?

How do I zoom in on the patient avatar on my iPad?

My data is not syncing from the iPad to another

I have been trying to sync my data from the other iPad to this iPad for a long time and it's not syncing

I have do operations in multiple hospitals, can SeriousMD work for me?

I have an "OR" scheduled here and another "OR" in another hospital. Will this work for me?

Is there a SeriousMD plan with less features?

I don't need all the features you offer, do you have other plans?

I have thousands of patients, can the storage of my device handle that?

I have 50,000 patients records, can my iPad Pro handle it?

Use a debit or credit card for the subscription

Can I pay using credit card?

I am not a techie person, will this work for doctors like me?

I'm not a "Techie." Can I use this?

I can hire somebody to develop a system for me.

I can pay a one time fee to another developer that I can hire. Why should I subscribe to SeriousMD?

SeriousMD is for in-patient and out-patient practices.

Will This Work For Me?

Is this app only for in-patient or out-patient processes?

Can I use SeriousMD offline?

Use SeriousMD offline

How can I know about the progress or development of SeriousMD and how can I help with my input?

Where can I get the latest information about SeriousMD?

For doctors that don’t want to believe SeriousMD is real.

Are there any doctors using SeriousMD?

I am trying to see if i can navigate it myself with ease. In short I am trying to see if it's idiot proof.

I just want to see if this works for a non techie like me. Is this idiot proof?

Doctors are busy, we know it. That’s why we made SeriousMD easy to learn and navigate.

I’m too busy. How long does it take to learn to use it?

Can I use SeriousMD offline without internet or is the internet required?

Do I need an internet connection to use SeriousMD?

Perfect ideal set up for my clinic practice

What is the ideal set-up for using SeriousMD in my practice?

Want to try or request a trial account?

I want to try the app. Can I use it now with a trial account?

Is it free to use or is it just free to signup?

Is SeriousMD free?

Can I create and print prescriptions? How to print e-prescription or digital prescription?

About Prescriptions

How can I create and print a prescription?

Can I edit the template of my RX and add images, societies and other clinic information on the head or top of my prescription?

Can I change the header of my Rx prescription? Can I use my clinic logo?

How do I print prescriptions on a laptop?

How do I print my prescription using my Macbook? There's no half-page option.

Restore or recover patients that you deleted or archived?

I accidentally deleted a patient. How can I recover it?

Missing drugs and missing medicine from the list

A medicine is not in the database. What do I do?

How will my staff, nurse, secretary print the records, notes and prescriptions and lab requests for me?

How will my secretary print the prescription and lab requests?

Can this app print prescriptions?

Does SeriousMD provide a means to print prescriptions?

How to add my middle name in the notes and prescription?

How do you insert my middle initial in the prescription?

MIMS or Medicine drug database built in?

Do you have a drug database like MIMS?

Some medicine drug from brands / pharmaceutical companies are not included in the database

Some medicine brands are not included in the list

How do I add or edit my S2 / PTR number?

Add the doctor's PHIC number to show on your notes

How do I add my PHIC number?

Papersize / paper size for printing notes and prescriptions.

About Printing

What paper sizes can I print on?

What notes can be printed from the app and do you have instructions?

What can be printed from the SeriousMD app?

Are there specialty related or specific charts that can be used?

About Your Notes

I need charts for my specialty / practice

Sharing notes and offering coordinated care

How are electronic medical records shared on SeriousMD?

I need to indicate the diagnosis in the lab request

How do I enter consultation appointment notes?

How do I enter notes?

The font is too small or too big, how can I adjust the size of the font?

I want to know how to adjust size of font

Add custom forms and images that you need

I have a specific form / image that I need for my practice. Can you add it for me?

Easy ICD 10 codes inside SeriousMD

Does SeriousMD have ICD-10?

Will my records stay forever on SeriousMD?

How long do electronic medical records last on SeriousMD?

I do not like to type, I just want to write using a pen

I don’t like to type and I prefer to write using a pen.

How do I correct errors for the electronic medical records stored on the app?

Previous consult, load a previous diagnosis automatically on SOAP.

Is there a feature where old diagnosis and/or plans from older notes can be imported to SOAP note?

Data privacy and security. How do we keep your electronic medical records safe? How is the privacy of the patient and doctor protected?

Security and Privacy

How do you handle security for my data?

Export patient records in Excel spreadsheet format?

Can I export patient files in Excel format?

HIPAA and data privacy act

SeriousMD is HIPAA-compliant. What does that mean?

Regarding Your Specialty

How to activate the OB-Gyne features of SeriousMD Doctors

Can SeriousMD be customized for urologists?

Are there templates for urologists?

How to setup SeriousMD for orthodontists?

How to setup SeriousMD for dentists?

Can this be customized for neurologists?

Are neurologists able to use SeriousMD?

Are there pulmonologist templates?

Can pulmonologists like me be able to add my own templates?

Can this be customized for nephrologists?

Are nephrologists able to use SeriousMD?

Will a cardiologist be able to use the app?

Can cardiologists like me use SeriousMD with my own templates?

How to save obstetric history? Are there any template for OB-Gyn? How to complete a present pregnancy?

How to keep and organize obstetric data?

Are there charts for Ophthalmologists?

Is there a template for Ophthalmology practice?

Can this be customized for Otorhinolaryngologists / ENT?

Are Otorhinolaryngologists - ENT able to use SeriousMD?

Do psychiatrists like myself be able to add my own templates?

Can I use MSE inside SeriousMD?

Can I keep growth charts for my patients

How to turn on WHO growth charts

Would dentists (dental clinics) and orthodontists be able to use SeriousMD?

Can dentists use SeriousMD?

I can upload pictures / pics one at a time but not multiple images at a time

Health, Labs, Diagnostic Results

Is it possible to tag or add multiple pictures at the same time before uploading?

Missing lab test or diagnostic request

A lab test is not in the database. What do I do?

I have been trying to upload test results (PDF) but could not

Can I upload PDF files?

Will this app work if I move from one clinic to the next?

About Clinics and Practice Locations

I travel from one clinic to another. Will this work for me?

How do you delete a redundant clinic? How to remove or archive old or outdated clinics?

How to delete a clinic

How to add missing hospital for my clinic

My hospital is not listed when I’m adding a new clinic. What do I do?

Edit or change clinic details

How to edit clinic information

How do I schedule a patient in my other clinic?

If I have 2 clinics and I want to schedule a patient in the other clinic, how do I do it?

What does a resident need to fill in?

For Residents

I'm a resident. What should I fill in?

Residents using SeriousMD

Can current residents also use SeriousMD Doctors?

About Hardware

Does SeriousMD work on an iPhone?

SeriousMD used on iPhone

Does SeriousMD work for Android phones and tablets?

Does SeriousMD work on an Android device?

How many times can I download and on how many devices can I put or install the software on?

How many devices can I install the app on?

SeriousMD for Windows program

Is SeriousMD Doctors available as a Windows app?

SeriousMD for iMac, Mac, Macbook app (Is there an app for Mac Book Air?)

Is SeriousMD Doctors available as an app for Mac?

SeriousMD on PC and Windows phone

Does SeriousMD work on a PC?

How to subscribe to a Pro plan? How do I pay for my subscription?

Payments and Pricing

How do I upgrade?

Easily cancel a Paypal subscription

How to cancel a Paypal subscription

The annual plan pricing shows a monthly price. Am I still paying monthly but locked for a year?

If I choose to go for the annual subscription, will I be billed at one time or is it billed monthly?

Paypal credit card verification.

How to verify your card through Paypal

Why should I upgrade to a paid plan subscription?

What is the difference if I upgrade my plan?

How do I subscribe to a plan?

How do I upgrade my plan?

How to change credit card details inside Paypal

The credit card on file for my Paypal account has expired, how do I update it?

How much is the app and what do I get if I upgrade?

SeriousMD Pricing FAQ

On my credit card statement it shows leapfroggr, is this correct?

Why is LeapFroggr showing on my statement?

I think I am not making the most of my subscription because I do not need all the new features

I haven't maximized or used the new improvements and features

Download app from the Apple App Store

Downloading the App (Apple App Store)

Where do I download the app?

US App Store account to Philippines App Store Account

Can I download SeriousMD Doctors if I am using a US App Store account and not a Philippine App Store account?

This article covers the frequently asked questions regarding BILLING.

About Billing and HMO

Everything you need to know about BILLING

Written by Kim Tan
Updated over a week ago

Can I track my clinic’s finances on SeriousMD?

SeriousMD clinic finances, daily cash reports and monthly income reports

Archived Patients are still counted in Billing reports

We archived patient but the reports generated was still recorded in our final report. How do I remove it?

How do I void bill?

How do I turn off automatic SMS reminders?

SeriousMD Messenger and SMS Reminders

How do I disable the text reminders?

Is there a way to add SMS credits to my account?

Can I purchase extra SMS credits?

Stop sending reminders or create a blacklist for SMS reminders for clinics and individual patients

How to blacklist patients from receiving SMS?

What can your virtual number do?

What is a virtual number?

Is there a delay sending SMS to patients using SeriousMD Messenger?

Is there a delay in the messages sent to patients on Smart, Sun or Globe?

Turn off doctor notifications sms

How to Turn Off SMS Notifications (Doctors)

Why are credits shown at the bottom of Messenger?

I see credits on the screen at the bottom of the Messenger. What is that?

Do doctors get SMS notifications even when not online?

Do we get notifications of appointments even when we are not online?

How many credits do I get each month?

How many text messages are we alloted monthly?

Why are you asking for sensitive, personal information like my birthday / date of birth?

Registration

[Registration Form] - You are asking for sensitive information, why do you need all my details?

Registering for an account takes too long

[Registration Form] It’s toxic and takes too long! Why?

How do I verify my email address?

How can I verify this email?

Do you have a documentation or faq area so I can read and search for answers on my own?

About Support

Do you have a self-help area so I don't have to keep asking support questions?

Can I send you screenshots or pictures using the chat support area?

For the chat support, can I upload pics here?

Where is the help and documentation area of the site?

Is there a way I can access the Support Area without sending a message?

How to delete a patient profile

About Patient Profiles

How do I delete a patient?

Where can I input historical medications for patients that I did not prescribe

Patient is taking meds/medicine/drugs from another doctor. Where do I encode that?

Change sort order by last name or first name

How can I change sorting from first name to last name?

How do I delete duplicate entries of patients? How do I remove doubled patient profiles? I entered a patient twice, how to delete?

I have duplicate patient records. How can I merge them together?

Would it be possible for the BMI (Body Mass Index) to be computed automatically once values for height and weight are entered?

Could BMI just calculate on it's own?

How can I assign PhilHealth (Phil Health) or HMOs for my patients?

Where can I indicate if a patient has PhilHealth?

Add vaccines (vaccinations) / immunization information for patients

How to add the immunization records of patients?

How to merge patients on iPad/iPhone/iOS?

About iOS (iPhone/iPad/iPod Touch)

Can I merge patients on iPad/iPhone/iOS?

Why is SeriousMD only for iOS, why are you forcing doctors to use tablets?

Why did you start just on iPad only?

The status bar is stuck at blue for a long time

The iPad / iPhone app is showing a blue bar for so long, what do I need to do?

How to logout from SeriousMD

How do I logout from the iOS app?

I got a message about something failed to update in the status bar on my iPad / iPhone / iOS

Something failed to update; app will retry in a while

How do I update the SeriousMD app in the Apple App Store

It says that SeriousMD is out of date. How can i update it?

Import photos from your iPad or iPhone camera roll / photo library

How do I transfer pictures from my iPad/iPhone to the SeriousMD app?

Does sync take longer on iPad?

Is the iPhone version syncing slower than the iPad?

My iPad iPhone and web app on my computer are not syncing

My iOS app and web MacBook Pro versions are not syncing

Where are my files stored? On my device?

Are my patient files saved in my iPad/iPhone or in the Cloud?

Difference of SeriousMD compared to other apps and EMR

About Importing From Other Software

SeriousMD VERSUS Other Software

What does my secretary need to have in order to use the app?

About Secretary, Nurse, Staff

What would I need in the clinic for my secretary?

Can my secretary edit the SOAP (take or add or place the photo) even if she's using the secretary profile?

I need my secretary to be able to edit and add to my SOAP note

All my secretaries' are unable to login into the iOS (iPhone iPad) app on mobile devices. They are only able to login on desktop.

My secretary / nurse cannot login using the app

Secretary, nurse, staff can all use SeriousMD to help doctors offer better care.

Can my nurses and secretaries use SeriousMD?

If your secretary handles appointments and queueing, just let them do it in SeriousMD

Who will input patients into the queue?

Will the secretary, nurse, staff need their own devices, ipad, iphone etc.

Does my secretary, nurse or other staff need their own iPads, iPhones too?

Change, edit, delete the role of a staff, secretary, nurse that I added previously

How do I delete, switch or change a role for my staff?

Download or export data to keep in your drive

About Syncing and Backups

Can I manually back-up my data on my own hard drive?

Can 1 account be used for many devices at the same time?

Can I use the same account simultaneously on another device?

Do you support device syncing without an internet connection?

Syncing without internet

About Scheduling and Appointments

Do we have designated remarks for reason of cancelled appointments?

Remove appointment is different from cancel appointment

Remove Appointment vs. Cancel Appointment

Delete an appointment from my queue or calendar

How do I delete an appointment?

How do I review the previous day's list of patients or from another date?

How can I see appointments from the previous day or a different date?

Can I schedule timeblocks for times that I am away?

Is there a way we can block dates? For no clinics? Vacations? Conventions? Symposiums?

What is SeriousMD web? Is there a browser app?

About the Web App

What is the "web app" that you are referring to?

Is your server having issues? My notes are not loading properly

The images are not loading. Is there any problem with the servers?

What is your phone number? Can we schedule a phonecall?

About a Demo

Can I get a call from you?

Add your avatar, your specialty, fellowship training, medical school, residency details, affiliations and others in your profile

Your Profile Information

How to edit your own (doctor profile) details in the app

How to update details about my doctor profile?

I made a spelling error with my specialty, how can I change it in my profile?

Will SeriousMD be applicable for hospitals as an HIS/Hospital Information System?

Hospitals and Medical Groups

Can SeriousMD work as a Hospital system?

How do I use SeriousMD for my medical research

Medical Research

I am interested in integrating the SeriousMD app in my medical research

Patient App

When is the SeriousMD patient app coming out?

Patient App Release