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Other websites are loading, but SeriousMD is not loading on my browser
Other websites are loading, but SeriousMD is not loading on my browser

Server IP address could not be found - message showing in Chrome

Chelsea avatar
Written by Chelsea
Updated over a week ago

Announced scheduled maintenances and emergency service interruptions will be instantly reported here on our status page https://status.seriousmd.com

In situations that there’s no status page update or announcement and you see a message such as "Server IP address could not be found" on your browser from out of the blue, then it is most likely related to the device being used or the internet connection you are connected to.

You may experience an issue where some more known websites like Facebook or Youtube load quickly but only our website isn't loading just as quickly.

To explain, ISPs (Internet Service Providers) can give more leeway or priority to those other more known websites, leaving some to load slower--or not load at all.

Another possible cause is location wherein your ISP might be doing some maintenance and that could have disrupted the load time of the SeriousMD website.

Moving forward, here are some things we recommend to quickly troubleshoot:

  1. Try to access SeriousMD using a different browser or go incognito/private mode.

    • By doing this step, we're trying to eliminate the possibility that it might be something downloaded accidentally in the background (as this can happen when accessing websites) - some browser plugins that update in the background may sometimes break access to websites.

  2. Check if your device's OS and browser are updated.

    • Please make sure to restart your browser to apply the update.

  3. Restart the device.

    • Sometimes it can be a device software issue, for example, the laptop stays on for an extended period of time, so restarting the device may help.

  4. Restart your router or try another internet connection

    • Sometimes your internet provider has an issue and you just need to reconnect.

    • You can also test by using another internet connection. Sometimes, it's just a configuration issue by the current internet service you are connected to.

  5. Clear your browsing data

How to clear browsing data on different browsers:

How to clear browsing data in Chrome

  1. On your computer, open Chrome.

  2. At the top right, click More.

  3. Click History. History.

  4. On the left, click Clear browsing data.

How to clear browsing data in Safari

  1. Choose History

  2. Click Clear History

  3. Click the pop-up menu

How to clear browsing data in Microsoft Edge

  1. Select Settings and more > Settings > Privacy, search, and services.

  2. Under Clear browsing data, select Choose what to clear.

  3. Under Time range, choose a time range.

  4. Select the check box next to each data type you’d like to clear, and then select Clear now.

How to clear browsing data in Mozilla Firefox

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences.

  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.

  3. Click the Clear Data… button. The Clear Data dialog will appear.

    Fx68CookiesAndSiteData-ClearData

    • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.

  4. Click Clear.

6. Another thing to look into is to try using a public DNS. In many cases with local internet providers, the network is set to use improperly configured resolvers.

DNS servers are decentralized and the mapping of the domain name to the IP address may not have been propagated/stored in the DNS server that your provider is using.

In short, if DNS didn't exist, you would need to use the site's IP address, which is hard to remember.

If you see an error message similar to this image below, then it's most likely a DNS related issue with your provider.

Setting up on your Mac:

  1. On your Mac, choose Apple menu > System Settings, then click Network in the sidebar. (You may need to scroll down.)

  2. Click the network service you want to use (such as Wi-Fi or Ethernet) on the right, then click Details.

  3. Click DNS, click the Add button at the bottom of the DNS Servers list, then enter the IPv4 or IPv6 address for the DNS server.

  4. When you’re finished, click OK.

Setting up on your Windows 11:

  1. Open Settings.

  2. Click on Network & internet.

  3. Click the Ethernet or Wi-Fi page on the right side.

  4. Click the Edit button for the "DNS server assignment" setting.

  5. Select the Manual option from the drop-down menu.

  6. Turn on the IPv4 toggle switch.

  7. Confirm the primary DNS address in the "Preferred DNS" setting.

Google's Public DNS IP addresses (IPv4) are:

8.8.8.8
8.8.4.4

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