For Healthcare Providers
Availability Status
Only activate the On-Demand Consultation feature when you are genuinely available for immediate consultations.
Set an accurate end date and time for your availability period.
Stay within reach of your device at all times while the On-Demand feature is active.
Accepting Appointments
You will receive a notification when a patient requests a consultation and has fully paid.
Accept the booking within 8 minutes of receiving the notification.
If you decline a request, the On-Demand feature will automatically turn off, and you will be removed from the list of available doctors.
Note: Consistently declining requests may result in a performance review.
Consultation Priority
Make On-Demand Consultations a priority while the feature is enabled.
Be prepared to connect with the patient via video call immediately upon accepting the consultation.
Ensure that you have a stable internet connection to facilitate immediate video consultations.
Fee Structure
Clearly set your consultation fee.
Be aware that NowServing will charge a service fee (5% of your consultation fee + ₱75).
Decide whether to display your consultation fee or the patient's net fee (including the service charge).
Ethical Conduct
Do not manipulate the system to increase your visibility or booking chances.
For Patients
Booking Appointments
Only book On-Demand Consultations when you have an immediate medical need.
Be prepared to start the consultation immediately after your booking is accepted.
Payment
Understand that full payment is required before the doctor receives your consultation request.
Be aware of the total fee, which includes the doctor's consultation fee and the NowServing service fee.
Cancellations
As the system is designed for immediate consultations, cancellations should be minimal.
If you need to cancel, do so as quickly as possible.
Appropriate Use
Use the On-Demand feature for non-emergency medical issues that require prompt attention.
For medical emergencies, please call emergency services or go to the nearest hospital.
Avoid making multiple or unnecessary bookings; repeated patterns of spam-like behavior may lead to account review and possible suspension.
System Safeguards
Automatic Deactivation
The On-Demand feature will automatically turn off for doctors who decline a request.
The system will enforce the end date and time set by the doctor.
Time Limit for Acceptance
Doctors have 8 minutes to accept a booking before it may be offered to another available provider.
Transparent Pricing
The system clearly displays the breakdown of fees, including the doctor's consultation fee and the NowServing service fee.
Video Call Integration
The system will automatically connect the doctor and patient via video call upon acceptance of the consultation.
Performance Monitoring and Account Suspension
Doctor performance is evaluated on a quarterly basis to maintain high standards of service quality.
Doctors with acceptance rates below 90% may be subject to a performance review.
Accounts that consistently fail to meet response and acceptance standards, or violate guidelines, may face temporary suspension from the On-Demand feature.
Engaging in fraudulent activities is strictly prohibited and may also result in account suspension.
Persistent guideline violations or unethical use of the On-Demand feature may result in permanent removal from the service.
Recommendations
Doctors should keep the On-Demand feature turned off if they're not ready to respond and conduct immediate consultations.
Regularly review and adjust your availability and fees to ensure they accurately reflect your capacity and value.
Modification of Guidelines
We reserve the right to modify these guidelines as needed to ensure the best possible experience for all users of the On-Demand Consultation feature.