Our first suggestion is just to archive the patient profile if there's nothing new or no notes yet in the profile.
This goes especially for new patients that just no-showed on you or a patient that booked a schedule but booked as a "new patient" - since there is no data yet, Archiving the patient profile is the suggested way to go.
We suggest merging only as a last resort.
If there's indeed unique data and you want to Merge profiles, here's how to do it:
You can merge the patients even if they have notes. You can find the merge tool in the settings area of the web app.
Step 1: Go to the Settings of the web app -> Click on Manage Patients
Step 2: Click on Merge Patient
The app will show you possible duplicates that you want to merge together.