Frequently Asked Questions
Questions often asked about SeriousMD, what it does, how it works or how to easily adopt it for a medical practice.
By Dennis and 7 others8 authors305 articles
- Can I add my S2 number to my prescriptions?
- Frequently Asked Questions - How to Add FAQ's to my Booking Page
- SeriousMD & NowServing Badges on your Booking Page
- Google Calendar Integration
- Patient Tagging
- Kaiser International - SeriousMD - NowServing Integration
- Refer Patients to another Doctor
- How to Check Your Computer's Access to Camera and Microphone
- [Appointment Request] How to Configure Your Account for Different Situations
- How to Set a Follow Up Appointment
- Updating the SeriousMD app on your Apple device
- How to delete text templates
- Apply Patient Booking Age Restrictions
- Add Your Day Off
- Individual Clinic Booking Controls
- Block Online Bookings for Local Holidays Automatically
- Is there a way that the disclaimer in the medical certificate can be edited and saved for future use?
- MediCard - Doctor Verification Process
- Is it possible to turn off text messaging for appointment requests?
- How to Add other Doctors to my SeriousMD Contacts? How to Confirm to be a Contact?
- Saving Message Templates in SeriousMD Messenger
- Screen Sharing - Safari/Chrome/Firefox on Mac
- What is the Camera Icon for when I'm in a Virtual call?
- How do I get my QR code?
- Is there a notification thru sms/email that patients have booked?
- Save screenshots during a Virtual Consult call
- Going on Vacation? Here's what you can do.
- Hi-Precision Integration
- Now Serving V3 - What to Expect
- Vitals - Arranging, Sorting the Order and Creating Custom Categories
- Medicard Integration
- How Do I Accept Booking Requests from Patients?
- Can patients can also use their computer browsers for the virtual/online consultation?
- Can I be sent a reminder if I have patients scheduled for the day?
- How can I hide an item from showing on the catalog list without actually deleting it?
- Is there a way I can export Billing reports as Excel files and not just "Print" them?
- Move SeriousMD Emails to Primary Gmail Inbox
- I am turning over my old iPad to my secretary. What should I do?
- How to add in the emergency contact info for the patient's records?
- Still Using the OLD Microsoft Edge on Windows?
- How do I let my secretary handle all the messages from the Now Serving app?
- How can patients book an appointment with the doctor online?
- Patient said the payment is not going through. Why is it failing?
- How to Start a Virtual Consultations / Online Consultation?
- Case Investigation Form Covid-19
- I used an HP 3700 series printer. The print out is not fitting on my paper
- Is there a Status page for SeriousMD?
- How to Export your E-Prescriptions?
- How can i add meds to my formulary?
- How Much To Make a Customized Form for Me?
- Is SeriousMD EMR NEHEHRSV/DOH/Philhealth Compliant?
- What's the Cost of Importing my Database?
- Can you help me import my database from Patient Files Pro / RM Patient Files to SeriousMD?
- If i pay now, will the renewal date of expiry be based on today's date or my current expiry date?
- Can Veterinary clinics use SeriousMD?
- How I can move an appointment with corresponding notes that was inadvertently placed In a wrong clinic and date?
- Why is the Buzz notification not producing sound when I buzz my secretary?
- Using Chrome to print: is the last line at the bottom always present when printing the prescription and admitting orders?
- Do you have Forms for Developmental-Behavioural Pediatrics?
- We're sorry. We weren't able to complete your payment or set up pre-approved payments. Please try again later.
- How do I remove the header and footer generated by Firefox?
- I heard Practo is stopping operations in the Philippines. Can I easily switch over to SeriousMD?
- Where can I find the birth/maternal history?
- How to Create a Custom Physical Examination Template
- How To Attach A Video Clip or PDF
- How to input in calendar that I have no clinic on the SeriousMD app?
- Do you have a primer on how to answer the Phase 2 for the Data Privacy Act/National Privacy Commission registration?
- Adjusting Windows Paper Size if You Want Your Own Paper Size (Windows)
- Is there a button I could press on the SOAP format to add a text?
- I would like to know if we can customize the physical exam that would show a specific joint diagram more relevant to my practice as a rheumatologist?
- Can I make my own list of drugs then just click on them, and not search them in the main search for drugs?
- How can I incorporate the image/PE/text/other templates inside the SOAP consultation form?
- Can I attach videos on iOS and web?
- What if my iPhone is lost? Can icloud restore my data after I download SeriousMD again?
- I’m going to download another SeriousMD in my iPad. Will you charge me another subscription?
- Can I print a blank prescription pad?
- How can I manually put and track my professional fees for my in-patients?
- Can this app be used for in-patients?
- What if I pay in advance for 1 year, will it be much cheaper?
- Does upgrading have a limit for data uploaded?
- How do you change the gender of a patient record that's already created?
- How do you send the pictures of notes via email?
- Just purchased the upgrade package for the unlimited patients. How long before it activates?
- Why are my images not showing? I can't view patients photos.
- How do you change the gender of a patient profile/record already created?
- Where can I edit the telephone number that appears in my prescription?
- Will I know if my message credits has run out?
- If ever for some reason I will terminate my subscription, what will happen to my database?
- How am I assured that if I invite them it will be credit on my account?
- How do I edit the room numbers of admitted patients?
- Can I download the app to my MacBook Pro or Mac Mini?
- Is SeriousMD registered with the NPC? Complies with the Data Privacy Act?
- Do I just turn on AirDrop in both devices to sync?
- Does it work temporarily without a WiFi connection?
- Is there a way to affix our signature to the bottom of our prescriptions?
- Lately I noticed that my app does not record my consults. My census is always 0.
- I use the clinician's module of Bizbox in the hospital. Can I use SeriousMD in my own practice in a similar way?
- The dates for birthdays and documents (labs) comes different from the date I chose.
- For stocks: How to setup the Re-order notification?
- Do I need to register to the NPC if I use SeriousMD?
- Do patients automatically get appointment reminders from the app?
- How to use the inventory? What’s the reference number for? There are stocks not applicable in the other clinics but they appear in the inventory.
- I do not have any Apple products. Im using an Android phone
- Are we able to generate a report on how many patients have we seen based on the HMO category?
- I'm a subscriber, what is the SMS policy on number/amount I need?. . . I was informed that i had only 5 SMS credits left. Thanks!
- Is there a repeat "button" for diagnosis?
- How to place my conferences and travel dates on my calendar, so as to remind me not to schedule patients on those particular dates?
- If I decide to subscribe, what is the maximum number of patients I can add and how many sub users can I add?
- How to edit my own profile on iOS?
- I logged in from a public computer and forgot to log out, what will happen?
- How much cloud storage is dedicated per account?
- I just opened the app but noticed that subscription is already expiring in a few days. What will happen?
- Why do I need to select Mark in Calendar? What happens if there's a time but not added to calendar?
- If I will use a laptop, how much space should I allot? Are the files backed up in my laptop, as well as the cloud?
- A message says the app is outdated but when I go to the App Store it is already updated. How do I download the latest version?
- How big of a storage do the files occupy let us say for 100 patients?
- Will iPad B be consuming the same GB as iPad A when they both are sync'ed?
- Do the photos and files I upload on SeriousMD also eat up my storage space on my iPhone and iPad?
- Can I also print using a half sheet when using a laptop instead of iPad?
- How to purchase additional SMS credits
- Tracking your Data Consumption
- How to Design Your Own Custom Header and Footer for Prescriptions and Notes
- How to insert scanned images or image attachments sent to you inside SeriousMD
- How to delete and transfer a mistakenly inserted a blood test image/record
- How can I block off my schedule?
- What is my public profile URL? Do I have a webpage that I can share?
- My accountant needs an Excel file for billing
- I do not know how to add multiple medicines in the prescription (Prescription inside SOAP)
- Syncing is not completing
- Can I use the Apple Pencil with SeriousMD?
- I want to see Testimonials for SeriousMD
- I'm missing patients and missing data. What do I do?
- Can I create an account for the doctor who covers my clinic in my absence?
- What am I really paying for with my subscription?
- I currently sharing my practice with another doctor. Can she use my account?
- I cannot commit time for a call, a demo or watching online videos. What can I do to learn this quickly?
- My secretary should be doing all these things. Can I let her do everything?
- I have an existing app, I don’t want to relearn using another app. Why should I switch?
- How do I zoom in on the patient avatar on my iPad?
- I have been trying to sync my data from the other iPad to this iPad for a long time and it's not syncing
- I have an "OR" scheduled here and another "OR" in another hospital. Will this work for me?
- I don't need all the features you offer, do you have other plans?
- I have 50,000 patients records, can my iPad Pro handle it?
- Can I pay using credit card?
- I'm not a "Techie." Can I use this?
- I can pay a one time fee to another developer that I can hire. Why should I subscribe to SeriousMD?
- Educational Materials - Quick Guide
- Other websites are loading, but SeriousMD is not loading on my browser
- Request for QR Banner Sticker
- How to Invite New and Existing Patients to Book with You
- How can I share my booking page QR code online?
- Guide Your Patients through NowServing
- Share Your Achievements Badges
- Mastering Inventory Management with SeriousMD
- How to collect patient feedback
- Is this app only for in-patient or out-patient processes?
- Can I use SeriousMD offline?
- Where can I get the latest information about SeriousMD?
- Are there any doctors using SeriousMD?
- I just want to see if this works for a non techie like me. Is this idiot proof?
- I’m too busy. How long does it take to learn to use it?
- Do I need an internet connection to use SeriousMD?
- What is the ideal set-up for using SeriousMD in my practice?
- I want to try the app. Can I use it now with a trial account?
- Is SeriousMD free?
- How can I create and print a prescription?
- Can I change the header of my Rx prescription? Can I use my clinic logo?
- How do I print my prescription using my Macbook? There's no half-page option.
- I accidentally deleted a patient. How can I recover it?
- A medicine is not in the database. What do I do?
- How will my secretary print the prescription and lab requests?
- Does SeriousMD provide a means to print prescriptions?
- How do you insert my middle initial in the prescription?
- Do you have a drug database like MIMS?
- Some medicine brands are not included in the list
- How do I add or edit my S2 / PTR number?
- How do I add my PHIC number?
- What is the Security Code I am seeing in my Prescriptions?
- I need charts for my specialty / practice
- How are electronic medical records shared on SeriousMD?
- I need to indicate the diagnosis in the lab request
- How do I enter notes?
- I want to know how to adjust size of font
- I have a specific form / image that I need for my practice. Can you add it for me?
- Does SeriousMD have ICD-10?
- How long do electronic medical records last on SeriousMD?
- I don’t like to type and I prefer to write using a pen.
- How do I correct errors for the electronic medical records stored on the app?
- Is there a feature where old diagnosis and/or plans from older notes can be imported to SOAP note?
- How do you handle security for my data?
- Can I export patient files in Excel format?
- SeriousMD is HIPAA-compliant. What does that mean?
- How to enable Two-Factor Authentication (2FA) in my account?
- How to Use Trusted Devices for International Logins
- NPC Privacy Seal Display Requirements
- A Complete Guide to NPC Registration for Doctors (2025)
- How to activate the OB-Gyne features of SeriousMD Doctors
- Are there templates for urologists?
- How to setup SeriousMD for dentists?
- Are neurologists able to use SeriousMD?
- Can pulmonologists like me be able to add my own templates?
- Are nephrologists able to use SeriousMD?
- Can cardiologists like me use SeriousMD with my own templates?
- How to keep and organize obstetric data?
- Is there a template for Ophthalmology practice?
- Are Otorhinolaryngologists - ENT able to use SeriousMD?
- Can I use MSE inside SeriousMD?
- How to access WHO growth charts
- Can dentists use SeriousMD?
- How to add a specialty to your SeriousMD account
- How to cancel a Paypal subscription
- If I choose to go for the annual subscription, will I be billed at one time or is it billed monthly?
- How to verify your card through Paypal
- What is the difference if I upgrade my plan?
- How do I upgrade my plan?
- The credit card on file for my Paypal account has expired, how do I update it?
- SeriousMD Pricing FAQ
- Why is LeapFroggr showing on my statement?
- I haven't maximized or used the new improvements and features
- How to update or add a credit card inside Paypal and change funding source for your SeriousMD subscription
- Understanding New Regulations on Creditable Withholding Tax: A Guide for Our Healthcare Providers
- We archived patient but the reports generated was still recorded in our final report. How do I remove it?
- I don't have my Certificate of Registration yet. Can you recommend someone who can assist me?
- Am I Required or Should I Submit the Sworn Declaration of Gross Remittances?
- OR Issuance with New BIR Regulations
- SeriousMD Bank Integration: Explained in 3 steps!
- Mobile payment vs. Standee payment, what’s the difference?
- How to refund QRPH transactions
- Request (or print) your QRPH standee
- How to Use the Bank Integration Feature: Standee QR Mode vs. Dynamic QR Mode
- How and why convert for full Bank Integration from Demo Mode
- How to request for Disbursement (Bank Integration Demo)
- How to request for Bank Integration Demo
- How do I disable the text reminders?
- Can I purchase extra SMS credits?
- How to blacklist patients from receiving SMS?
- Is there a delay in the messages sent to patients on Smart, Sun or Globe?
- I see credits on the screen at the bottom of the Messenger. What is that?
- Do we get notifications of appointments even when we are not online?
- How many text messages are we alloted monthly?
- How do I delete a patient?
- Invite Patients to Book with You
- Patient is taking meds/medicine/drugs from another doctor. Where do I encode that?
- How can I change sorting from first name to last name?
- I have duplicate patient records. How can I merge them together?
- Could BMI just calculate on it's own?
- Where can I indicate if a patient has PhilHealth?
- How to add the immunization records of patients?
- [iOS] How to change your password
- Can I merge patients on iPad/iPhone/iOS?
- Why did you start just on iPad only?
- The iPad / iPhone app is showing a blue bar for so long, what do I need to do?
- How do I logout from the iOS app?
- Something failed to update; app will retry in a while
- It says that SeriousMD is out of date. How can i update it?
- How do I transfer pictures from my iPad/iPhone to the SeriousMD app?
- Is the iPhone version syncing slower than the iPad?
- My iOS app and web MacBook Pro versions are not syncing
- Are my patient files saved in my iPad/iPhone or in the Cloud?
- What would I need in the clinic for my secretary?
- I need my secretary to be able to edit and add to my SOAP note
- My secretary / nurse cannot login using the iOS app
- Can my nurses and secretaries use SeriousMD?
- Does my secretary, nurse or other staff need their own iPads, iPhones too?
- How do I delete, switch or change a role for my staff?