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Troubleshooting
In most cases, issues arise because of something unique with your device. Sometimes, things just happen. To troubleshoot your issue quickly, check this section out.
Is SeriousMD Down?
Wireless bluetooth device disconnects once call starts (for Android)
How to Troubleshoot Sound Output Issues for Teleconsultations
Change the Currency of your Paypal Account from USD to PHP
Installing Anydesk on Mac
[iOS] Downloading Prescription from the browser is not opening a new Tab when I use Chrome or Safari
HP Printer - Change Default Paper Size for Airprint
Android: Page Blocked - Access to Google Data Saver is blocked according to the organization security policy.
I clicked finish check up but it went back again to being unchecked!
I get frozen screens on my Mac's Chrome browser whenever I leave the screen for 10 mins or so, I am unable to make any entry. Whenever i have long chairtime with patients. When i finally return to the screen, it says i have no access to the records.
How do I restart or "close" the SeriousMD app?
My Apple App Store says that SeriousMD is already updated but it still won't sync
I cannot access the web app using Microsoft Edge
Nothing is loading, I cannot access my patients on the web app
Why is the camera and photo library not working?
I cannot open SeriousMD on my browser
Forgot your password?
How to change your SeriousMD email address and how to change your password
Sync takes a long time to work
How to Clear your Browser's Cache
I used a backup from iTunes. I can't login to SeriousMD.
iPad/iPhone app status bar is acting weird and won't sync data to other devices
What do I do if the app crashes?
What do I do if I encounter a bug?
Troubleshoot SeriousMD Calendar and Google Calendar Sync issues