We've compiled short tutorials and videos to quickly show you how to perform all the actions you may need to do inside SeriousMD.
Click here to watch the whole set of videos or scroll down to get started.
How to login to your account
Login here using your account details https://seriousmd.com/doctor
How to add profile picture and edit your profile information
Personalize your account by adding your picture and other details.
Where and How to change email and password
How to Create a Patient Profile
You can create a patient profile in two ways.
When creating a patient profile, enter the information that you need to. We recommend adding an email address and a mobile number as we have automated notifications to remind patients.
Option 1: You can create a patient profile on the Appointments dashboard. Just click on the Add Patients to Queue and click Create New Patient Record.
Option 2: On the My Patients dashboard, simply click the add New Patient icon on the top right corner.
How to Edit Patient Information
To edit a patient's information, go to the patient's profile, click the three dots icon (...) on the upper right side and choose Edit Patient Information.
How to Delete a Patient
To delete a patient record, go to the patient's profile, click the three dots icon (...) on the upper right side and choose Archive Patient.
How to Merge Duplicate Patients
If there are duplicate patients, you can merge them by going to My Account > Settings > Account Settings > Manage patients.
Click the Merge Patient tab and a list of patients with duplicate records will appear. Just click the Merge button to merge it.
How to Restore Accidentally Deleted Patients
To restore a deleted patient, go to My Account > Settings > Account Settings > Manage patients.
Click the Restore Patient tab and a list of deleted patients will appear. Just click the Restore button to restore it.
How to Input a Patient's Vitals
On the patient's profile, click the Vitals tab and then click the Add Vitals icon.
How to Change the Unit of Measurement
- Click on the corresponding vital you wish to change the measurement of.
2. You can choose what unit of measurement to use under the Unit option.
Patient Appointments and Queue
How to Add a Patient to the Queue
How to Select a Date for Appointment
How to Edit, Rearrange, Sort the Queue
You can Auto Sort or Manually Sort the queue.
Auto Sort = The appointment queue will be sort according to their time.
Manual Sort = To manually sort just hold and drag the patient to the queue.
How to Cancel an Appointment
Cancelling an appointment is different from "Removing" an appointment. Removing totally removes any information of the appointment.
When you cancel, it will still show that the patient was scheduled for that day, but just couldn't make it.
On the queue list, simply click on the three dots (...) besides the time and choose Cancelled Appointment.
How to delete an accidental appointment
On the queue list, simply click on the three dots (...) besides the time and choose Remove Appointment.
How to reschedule appointments
On the queue list, simply click on the three dots (...) besides the time and choose Move Appointment.
Alternatively, you can also go to the patient's profile where you can see the patient's scheduled appointment on the upper right side, simply click on it and choose Reschedule Next Appointment.
How to add a service inside Billing
Sometimes, the doctor does this, but sometimes, you might be tasked to add services/items/packages.
It's really easy to add new services inside the Catalog.
How to create a package
How to add HMO to a service
If you do not see the HMO, please ask the doctor to tick the HMO checkbox in the clinic information.
Rate = Co-pay. If the patient has HMO but still has to pay a certain amount
Claim = The rate that the HMO will be paying for the service.
How to bill patients (Full Process)
- Go to the Billing tab and click New Bill.
2. Select the patient you wish to bill.
3. Choose from the list of Services / Items / Packages on the left side panel. It will then appear on the Particulars.
4. Choosing between Save Bill, Save & Settle or Save & Send Pay Link.
Save Bill = You can create a bill in advance for a patient while waiting he is waiting for his turn or for the patient's consultation to end. This can also be used for check payments.
Save & Settle = We recommend clicking this option for cash payments.
Save & Send Pay Link = Click this button if the patient wishes to pay via debit/credit card, PayMaya, Gcash, or GrabPay.
How to bill patients when doctor is the one that saves the bill
When the doctor is the one that "Saves the Bill" you just need to look in the history tab to see how much the fee will be.
Collect payment and hit the "Settle" button.
How to know if the patient successfully paid the bill online?
SMD Bot will show you a notification for each successful payment. A successful payment also automatically changes the status of the bill from SETTLE to CLEAR.
You can also go to the Payouts tab to see all successful payments that are pending for payout and those that have been paid out already.
How to print out HMO reports
How to switch between other doctors
Ask the other doctors to invite your email address (it must be the same email address) and they will show up on the left side of your screen. This enables you to easily switch between accounts.
How to use SeriousMD Messenger to send messages to the doctor and patients
Example run through of how the whole process works
As you can see below, it's fast and really easy. Definitely cuts down the work time and makes you more efficient.