Hi Doc! Welcome to SeriousMD!
This quick-start guide was created from of our experiences with thousands of doctors from all around the Philippines.
There are various reasons as to why a doctor cannot get started with an EMR or practice management system.
From lacking the hardware, to feeling like it’s too overwhelming, not knowing where to start, to not being tech savvy ("techie" 😉) and so on.
We went around the country to meet doctors already using SeriousMD without even talking to us and we learned that they mostly had the same things in common.
They decided and committed to give it a try.
They took it one step at a time and did not overthink things.
They optimized the process along the way to make themselves more efficient.
In this quickstart guide, we aim to help you get started with SeriousMD as soon as possible, no matter what your learning curve is.
Trust me, you won’t need an “IT” guy to figure this out.
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Understanding the Process:
For many doctors, this is the out-patient process.
Patient registration (New patient gives their information, old patients have their old file pulled from the cabinet)
Patient gets added to the queue
Patient gets vitals checked
Doctor sees the patient (reviews old notes, creates new notes and prescriptions)
Doctor schedules the next visit (if needed)
Patient goes out, gets billed.
There are definitely more steps in-between (such as recording labs etc.) but those are the most common steps.
For many doctors using SeriousMD, they initially started implementing SeriousMD to to the different parts of the process, one at a time. Some started with learning about how to take notes inside SeriousMD (#4) and some started implementing with the staff first to organize the patient records & appointments. (#1-#2)
SeriousMD handles all those major steps listed above BUT it also adapts to all your existing steps, including your steps for in-patients.
Once fully implemented, you will start to see some parts of your process that you can eliminate or spend less time on. That's the beauty of harnessing technology to your advantage.
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How About The Other Features of SeriousMD?
In this quick start guide, our goal is to get you started ASAP and take things one step at a time.
Though it’s easy to set them up, implementing billing, in-patient tracking, HMO tracking, reports, notifications and the other features of SeriousMD right off the bat might overwhelm you.
If you must, please check our Help Center for our guides and you can ask the support team while inside the app if you need any help.
If you prefer short-form videos, you can check this out.
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How About Internet:
Internet is required for any kind of syncing to work. Internet speed is not that important as long as your internet connection is stable.
We recommend that you use an iOS device if you need offline access or if you do not fully trust your internet provider. The SeriousMD iOS app (iPad/iPhone) can store your data on the device, hence function offline. When you next connect to the internet, it will then sync your data.
Some doctors use a line (DSL/Fiber) in their clinic. Some use the hospital connection (they got the wifi password from the IT department) and some just bring a pocket wifi anywhere they go so multiple devices can work. Some doctors even use their phone to just tether the connection and the other devices just connect to it, even the printer.
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How About Hardware:
SeriousMD was created to work with most devices.
If you have an iPad lying around the house, you may choose to use that and install the SeriousMD app. You may also choose to purchase a new device. It’s up to you.
Some of the doctors we visited used their spouse’s iPad, some just used their iPhone, some bought a 2nd hand tablet for their staff, some just used an existing laptop for their secretary.
We recommend to have 1 device for each user. If you prefer to have offline capability, we recommend the iPad. If you prefer to type, write and draw, we recommend the iPad Pro. If you will use it for rounds, an iPhone will definitely do.
For printers, we recommend printers that have Airprint. Be sure to look at the box to see the Airprint logo. Why Airprint? So you can print directly inside the SeriousMD app. Here’s a list of printer models that we liked.
If you need help, suggestions or sourcing devices, let us know and we'll help you out.
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Which is your current goal? Click the link to get started.
Practice Management - handling all the aspects of running your medical practice. From appointments, clinic queue, billing, notes, patient reminders, etc.
Telemedicine - want to jump in and get started with telemedicine?
Medical Records - keep complete patient records and accomplish them with the least amount of time possible while making it look sexy.
We've outlined some basic steps to help you get set up and get you started to achieve your main goals with SeriousMD.
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Importing Your Records:
You may be using an existing app with your patient records. Just send us the saved database file and we'll help you import your data to your account.
Any other concerns about importing? We're ready to help, we just need to know, so don't hesitate to talk to us. That's the only way we'd know that you need help. We've helped import databases from practically every type of software used by doctors over the years, so yes, we are more than capable of getting the job done.
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Getting Help:
We know that change isn’t the easiest thing in the world but in order to improve and be more efficient, harnessing technology is the best way to go. Technology is a tool that can help you if you embrace it for what it was created for.
You can always send SeriousMD support a message. At the lower left of the screen, just click the Support button, let us know your question and we'll do our best to help you out.
Let us know. We don't bite. 👋🏼