Initial Setup Requirements
There are two things you need to set up in order to get your payout.
Step 1: Set Up Your Payout Information
Go to Settings > Billing Settings > Payout Information.
Ensure your bank details are correctly entered.
This is where we will send your payments!
Step 2: Upload Your BIR Form 2303
Go to My Profile > BIR Form 2303.
Upload the required document.
This enables us to apply the correct 0.5% withholding tax rate.
Note: Learn more here.
Understanding Your Payouts
When Will You Receive Your Payout?
Standard Payout Schedule
Weekly processing every Sunday at 23:59:59
Funds typically arrive by Tuesday or Wednesday (Dependent on your bank’s processing time)
Receive notifications in Messages when deposits are made
Tracking Your Payouts
You can check all pending payouts by visiting Billing > Payouts
Payments made through QR PH will not be included in the weekly payout.
QR PH Payment System
How to Receive QRPH Payments
Go to Settings > Billing > QRPH Integration > Request Withdrawal to initiate the transfer of funds.
You can access this page only via the web version of SeriousMD.
How to get Payouts Instantly from QRPH Payments
To receive payments from your patients immediately when they pay via QRPH, create a bank account with a SeriousMD-integrated provider.
Visit the same QRPH Integration settings page.
Click the provided link and follow the instructions to set up the integration with your bank.
How to Refund the Patient
Refunds are easy to manage, whether the patient paid manually or online. In SeriousMD, the key word here is Void.
Steps to Void a Bill:
Go to the Billing tab.
Locate the bill.
Click the (...) icon next to the bill.
Select Void.
For Online Payments:
The patient will automatically receive a refund.
Refund Timelines:
Digital payment platforms (e.g., GCash): Refunds are usually instant or processed within 24 hours.
Credit/debit cards (Visa/Mastercard): Processing times depend on the patient’s bank:
Most banks process refunds within 4 business days.
Some banks may take up to a few weeks for the refund to appear on the patient’s account or statement.
Important Note:
Once the refund is confirmed on our system, we can provide the reference number. However, the timeline for posting the refund on the patient’s account depends entirely on their bank.
Refunds can only be processed on your end if the payment was made within the past 7 days.
For payments older than 7 days, please contact our support team. Provide the patient's full name, date of payment, and amount paid to have the refund processed.
Frequently Asked Questions (FAQs)
1. Why can’t I void some QRPH payments (e.g. Gcash)?
Due to technical limitations in how some payment providers implement specifically to the QRPH system, we are unable to process refunds for certain payment methods like GCash. This is because these providers don't share the necessary account information needed to process a refund.
What This Means For You
As most of the payments thru QRPH are in-person, there is a very low chance of refunds being needed.
Refunding GCash Payments that went through QRPH:
If a refund is needed for a GCash payment:
Request the patient's GCash details directly
Process the refund manually to their account
Mark the transaction as refunded in your billing records
2. Do I have to receive my payout first before being able to refund a patient?
You may refund the patient even without receiving your payout. Follow the steps provided here to process the refund.
3. I received my payout and a patient who paid from that payout is asking for a refund. What do I do?
We don't recommend refunding outside the platform. This is because patients pay a service fee on top of your professional fee. You may follow the steps outlined here in order to refund the patient.
4. I am unable to void the payment. What do I do?
If you cannot void a payment directly, this might be due to the refund period having passed.
Confirm the payment date. If it has been more than 7 days, contact support and provide the necessary details (patient’s name, payment date, and amount).