Estimated time for first trial: 5 mins
We suggest trying out a video call first from the computer, so you'll have a bigger screen AND some time to practice/learn the process.
Option 1: Patients Book on your SeriousMD Booking Page
If the patient goes through your online booking page and books an appointment with you, you will receive a notification about the booking request. You can check all your booking requests and pending new patient requests here. (We definitely suggest that you give it a try and book an appointment on your own SeriousMD Booking page so you can see how it works from the patient's side.)
We suggest adding a time for the appointment during the process of accepting the appointment request.
Once you accept the booking request, a message will be sent to the patient that you accepted the booking request. It will include the schedule. The patient can also open the Now Serving app to see their booking details.
Now, let's try to do a call. 📞
There are two options to start a call with your patient:
Option 1: Inside the patient's record
Click the phone icon at the top right of the patient profile
Option 2: From the Calendar/Queue
You can click the 3 dots in the queue and click Start Virtual Consultation
This will pop up and you can see the online status of the patient. You can then click the START CALL WITH PATIENT button.
Note: The signal on the upper left corner indicated your signal to our server.
If you are testing this as a patient, open the Now Serving app and you will see that status change to ONLINE.
During the call, you have the option to change the placement of the call:
Move call to left - The teleconsult will be moved to the left side of your screen
Minimize call - Only the patient or participant's video will appear
Expand call - The call will expand and cover the whole page
Open in a new tab - The call will be opened in another tab in your browser
Option 2: Manually Adding The Patient
Maybe the patient called your clinic or you just want to add a patient directly without going to your booking page.
Step 1: To test this, pretend to be the patient and add yourself as a patient - Add your mobile number and/or email address. Save it.
Step 2: Add the patient to the queue. You can enable Send NowServing Download link so the patient will be notified to download the app.
Alternatively, you can also press "Send NowServing Link" if you want to send the link via SMS/email again. (Image below)
You can also click View NowServing Link and copy it manually to share to the patient via another method if needed.
Step 3: Press Start Virtual Consultation and press Start Call With Patient
Group Calls:
You also have an option to invite or add more participants when you have a virtual consultation with a patient.
You have an option to copy the link to your clipboard or to send the link through email or mobile number
Patient Side:
Step 1: The "patient" will receive an SMS and/or email, once you accept the appointment request.
The patient will see that there's also a link in the SMS they receive. They can tap the link and it will automatically log him in the Now Serving app.
Step 2: On the appointment time, the patient should be ready and have the Now Serving app open. The "patient" answers the call from the "doctor."
📝Note: Please make sure the number and/or email address of your patient is correct. The OTP will be sent to that number.
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