Please try this:

  1. Open the HP Smart app

  2. Go to Advanced Settings


3. When your browser opens, go to Settings
4. Tap Tray and Paper Management
5. Check the "Large" paper size

6. Set it to US Letter, then click Apply.


Suggestions for that printer:

Make the half page paper or A5 lie down horizontally, like how you insert a whole bond paper

- On your iOS device, please select Half page. 

- Then press Print.

Do let the support team know if you still encounter any issues.

Be sure to send a picture of the preview you see (after pressing the print button) so the support team will be able to understand the issue.

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