Please try this:

  1. Open the HP Smart app
  2. Go to Advanced Settings

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3. When your browser opens, go to Settings
4. Tap Tray and Paper Management
5. Check the "Large" paper size

6. Set it to US Letter, then click Apply.

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Suggestions for that printer:

Make the half page paper or A5 lie down horizontally, like how you insert a whole bond paper

- On your iOS device, please select Half page. 

- Then press Print.

Do let the support team know if you still encounter any issues.

Be sure to send a picture of the preview you see (after pressing the print button) so the support team will be able to understand the issue.

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