If Your Appointment Request is Still Pending:

  • Just tap Appointments

  • Tap the appointment request

  • You will now see a screen like this image below. At the upper right, tap the 3 dots

  • Tap Cancel Appointment

If you already paid during the booking process:

  • Once cancelled, the fee will be reversed and refunded to your chosen payment method. A majority will refund instantly, but some banks may take 1-3 days to show on their online statements.

If payment was done separately outside the NowServing booking process, please get in touch with your doctor separately.

If you want to schedule a separate date:

  • If you want to schedule an earlier or later date, simply go through the booking page of the doctor to request for a new appointment.


If Your Appointment Request was Already Accepted:

  • Please tap the Inbox

  • Please send the doctor's clinic a message about your request to cancel or reschedule.

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