NowServing now partners with the ICRC (International Committee of the Red Cross). ICRC staff and their dependents can book consultations through NowServing, and ICRC covers the cost for them.
What ICRC is:
ICRC is the International Committee of the Red Cross, the international humanitarian organization based in Geneva.
It's separate from the Philippine Red Cross.
It's not an HMO. There's no LOA to request and no HMO claim to file.
It's not a discount. You charge your usual professional fee, and ICRC covers it in full.
It covers online and face-to-face consults. ICRC patients can book your clinic visits too, not only teleconsults.
What this means for you as a provider:
ICRC patients don't pay at your clinic. They pay with their ICRC benefit, and ICRC covers the full fee.
You bill your usual professional fee. Charge the same fee you normally would, through SeriousMD billing.
You're paid in your regular NowServing payout. ICRC consults are included in your normal weekly payout.
⚠️ If you usually collect payment at the clinic, this is the one change. Instead of collecting cash, you bill the patient in SeriousMD and send a pay link.
Refer to the steps here.
When do you need to bill?
Booked and paid online: nothing to do. The consult is already covered.
Walk-in, or you usually collect payment at the clinic: bill it in SeriousMD and send a pay link.
Adding more services on top of a paid consult: bill them in SeriousMD and send a pay link.
Before you start:
Make sure these are set correctly in SeriousMD, so your payment isn't held up:
Your professional fee.
Your payout details.
Upload your BIR Form 2303.
If you're not sure these are complete, send us a message through Help › Talk to Us and we'll check. 👍
How you'll recognize an ICRC patient:
You'll see it when you bill. After you confirm the bill, the payment screen shows an ICRC Employee Benefit card that says the patient is eligible for the benefit.
💥 If you see this card, click Send Pay Link.
Don't mark the bill as paid in Cash etc. since they'll be paying through our billing system.
How to bill an ICRC patient:
Go to Calendar and choose the clinic. Click the ⋯ beside the patient's name, then Quick Bill.
Choose Consultation (or any other additional services you'd like to add). Click Confirm Billing.
Under How will the patient pay?, you'll see the ICRC Employee Benefit card. Click Send Pay Link.
The pay link goes to the patient by SMS and email. You'll see Payment link sent via SMS and email on your screen.
When the patient opens the link in their NowServing account, their ICRC benefit is applied to the bill and ICRC covers the full fee.
How you get paid:
You bill through SeriousMD, and the amount comes through in your weekly payout.
There's no separate claim to file and no change to your payout cycle.
Questions?
If a patient's coverage or billing isn't clear, or you have any other question about the ICRC partnership, go to Help › Talk to Us.