If our system detects that you’re logging in from an international location, you’ll be asked to enter a One-Time Password (OTP) for extra security. This step helps protect your account from unauthorized access.
To make your international logins simpler, you can add your frequently used devices (e.g., laptop, phone, tablet) to your Trusted Devices list. Once added, you won’t need to enter an OTP when logging in from that specific device abroad.
How to Add a Trusted Device:
Step 1: Go to Settings in your SeriousMD account via web
Step 2: Navigate to Security > Trusted Devices. You can also directly access this section via: https://seriousmd.com/doctor/app/settings/security/trusted-devices
Step 3: Click the "Trust This Device" button.
Step 4: A new window will appear. Simply add a recognizable name for your device (e.g., "My Clinic Laptop," "Personal iPhone") and enter your account password to confirm.
Once added, SeriousMD will remember this device, and you’ll be able to log in abroad without the extra OTP step.
✅ Tip: Only add personal or secure devices to your Trusted Devices list. Avoid adding public or shared devices for your safety.
Frequently Asked Questions
Why am I being asked for an OTP every time I log in, even if I already added this device as a trusted device before?
Trusted devices rely on a browser cookie to recognize your device. If the cookie is missing or gets deleted, the system will ask for an OTP again.
Here are a few things to check:
Make sure your browser isn’t clearing cookies automatically.
If your browser is set to clear “Cookies and Other Site Data” on exit or regularly, the trusted device cookie will be removed.Check if you have any browser settings, extensions, or privacy tools that delete cookies including settings specific to seriousmd.com.
Use the same browser and the same device.
Switching browsers or using incognito/private mode will prevent the trusted device feature from working.Check website data for seriousmd.com
Go to your browser’s Settings and look for Cookies/Website Data. Search for seriousmd.com and make sure it’s not blocked, cleared automatically, or set to be removed.
If these are all in order and the issue still happens, let us know so we can help you check further.