There are 2 main benefits for the current Hi-Precision integration:

  • Your patients gets 5% off their bill (imaging and blood tests) once they submit the booking form inside NowServing to Hi-Precision - *Limited Time*

  • And the results are synced back to your SeriousMD account when Hi-Precision uploads it from their end and a copy is also saved in your patient's NowServing account. (As this just went live, this is still a work in progress. We'll be using the next few weeks to work out the possible workflow improvements with them, especially for sending back results as it is also new to them.)

How to use it?

It's still the same way of sending Lab Requests. You just have an extra toggle if you want to endorse it to HP.

Step 1: Use the Test Request note

Step 2: Send it to your patient via the NowServing app and toggle the HP button so that it's green.

That's it!

Note: The patients that you endorse are automatically tagged under your name, this also helps the system be able to retrieve the results if the patient uses the NowServing app.

It's important that:

  1. your patient accomplishes the Booking Form and submits it to Hi-Precision via the NowServing app

  2. when they are going to get their labs done, show the Confirmation page to the concierge so the lab results can be properly tagged to their ID, which will allow the lab results to sync back to your account 👇🏼


What does the patient see?

  • In their Inbox, they will see the usual Lab Request file that you normally send but now, they can see this graphic

  • They can get started by tapping the red button

  • Select the branch that they prefer

  • Once finalized, they will see this Confirmation page. This means that the form has been submitted to Hi-Precision.

  • Tapping the Inbox, your patient will see a dedicated "HP" thread where all submissions are saved.

  • Your patient can show this to the concierge at Hi-Precision


  • The results, once uploaded by Hi-Precision, will show up in the Records tab.

Frequently Asked Questions: (In Progress of Updating)

  • What about if I saw the patient in the clinic and I give a printed request form?

At the moment, if you print it out, you'll also need to press the send button to send it to the patient's NowServing app (refer to this) and they just need to complete the form. This is already factored in for the next phase.

  • Is the 5% off applicable to senior patients?

They follow a one discount/promo at a time rule.

  • Can I send post-dated test requests and they can still get the 5% discount?

If you send post dated requests, then they can still get the discount as long as this promo is still active at that point.

  • The HP branch is not on the list yet, anything I can do?

We're in the process of adding more branches as they send it to us. If you know somebody in that HP branch that can help speed things up, please let them know :)

Here's the current branch list.

  • Do I (the doctor) still need to send the request to a specific branch?

No need, just the discount toggle will show up on the doctors' app. The patient will be the one to select the branch and finish the booking form.

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