By default, iOS browsers block popups.

As we open a new tab when we generate a PDF for your prescription, labs or other notes, the browser will block that as well.

Here's what you need to do:


  • Go to Settings
  • Tap Safari
  • Block Pop-ups > Disable the toggle (it should be gray)

Go to Safari and download the prescription. It will work now.


  • Tap the 3 dots
  • Tap Settings
  • Tap "Content Settings"
  • Disable "Block Pop-ups" (Gray Color)
  • Tap Done

Download the prescription and it will now work.

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