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[iOS] Downloading Prescription from the browser is not opening a new Tab when I use Chrome or Safari
[iOS] Downloading Prescription from the browser is not opening a new Tab when I use Chrome or Safari
Dennis S. avatar
Written by Dennis S.. Updated over a week ago

By default, iOS browsers block popups.

As we open a new tab when we generate a PDF for your prescription, labs or other notes, the browser will block that as well.

Here's what you need to do:

SAFARI

  • Go to Settings

  • Tap Safari

  • Block Pop-ups > Disable the toggle (it should be gray)

Go to Safari and download the prescription. It will work now.

CHROME (iOS)

  • Tap the 3 dots

  • Tap Settings

  • Tap "Content Settings"

  • Disable "Block Pop-ups" (Gray Color)

  • Tap Done

Download the prescription and it will now work.

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