We currently accept Credit card, debit card and Paymaya account payments.

Here are the most common reasons for failed transactions.

Usual issues:

  • Some patients don't enter the OTP at all (and it times out)
  • Some patients don't get the OTP (either because they registered the wrong mobile number with the bank or the bank has an issue sending SMS at that time)
  • The card is blocked for online transactions

You can direct patients to message payments@seriousmd.com next time. They also see the email in the bill. 

They can simply send the error message screenshot, so we can advise on what to do.

Did this answer your question?