We currently accept Credit card, debit card and Paymaya account payments.
Here are the most common reasons for failed transactions.
Usual issues:
- Some patients don't enter the OTP at all (and it times out)
- Some patients don't get the OTP (either because they registered the wrong mobile number with the bank or the bank has an issue sending SMS at that time)
- The card is blocked for online transactions
You can direct patients to message payments@seriousmd.com next time. They also see the email in the bill.
They can simply send the error message screenshot, so we can advise on what to do.