Medical Certificate Security Features

With the proliferation of scams and falsifying documents due to advancements in technology, we have implemented various features to help minimize the occurrence of fraudulent medical certificates and to facilitate the swift identification of legitimate ones.

Please feel free to utilize these features to ensure a reduction in the likelihood of fake medical certificates being created.

Go to Settings > Note Watermark > Upload Image

You can adjust the image (to only include the part of the image you want included in your watermark) > Done
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Toggle on Tiled and Active then Save

Before sending/printing your note, toggle on Show Watermark AND Use Patient Name as Watermark

Note: Use Patient Name as Watermark will only appear once you toggle on Show Watermark

The watermark will now be specific to each patient and the encounter date (sample below)

Before sending/printing your note, toggle on Include Patient Photo

The note will now include a photo of the patient

Note: A photo will appear provided there is an image uploaded in the patient's record

Every certificate sent through SeriousMD (and received by the patient in their NowServing account) includes a unique validation code.

Certificates with a system footer also include a QR code in the footer. When scanned or clicked, the QR code leads to a digital copy of the note.
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Employers can use the QR code or validation code to quickly confirm authenticity.

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Patients benefit too! They get a secure digital copy and can even rebook with you from the same page.

To validate a medical certificate, company nurses typically contact NowServing support at support@nowserving.ph. The validation process depends on the type of medical certificate issued:

A. Medical Certificate with a Validation Code

If the medical certificate includes a validation code, we can easily verify its authenticity using our internal validator. The code allows us to check the contents and ensure no alterations have been made.

B. Medical Certificate with Contact Information

If the medical certificate includes your contact information, company nurses are instructed to contact you directly for validation. This method is based on the doctor’s preference to provide direct verification.

C. Medical Certificate without a Validation Code or Contact Information

In cases where the medical certificate lacks both a validation code and contact information, our support team will reach out to you to request a contact number or email for validation purposes. This information will then be shared with the company nurse for direct verification.

D. Medical Certificate with a Validation Code and QR Code

The QR code can be scanned and will redirect you to the digital copy of the document.