When patients book for a virtual consult, they wouldn't need to pick for a location/clinic.

The system would automatically assign the booking request to the first clinic with a Visit Type: Virtual Consultation set to Yes.

To adjust it, so that you only have 1 Virtual Clinic where appointment requests will be assigned to, please do the following:

  1. Go to Clinics https://seriousmd.com/doctor/app/clinics

  2. If you haven't yet, please add a clinic specifically for your online consult. Give it a name like Virtual Consult or Online Consultation. If you have one already, please edit it.

  3. Scroll down to Visit Type and set On-Site to No.


Then you can edit your other physical clinics and set Virtual Consultation to No and update your latest schedules for them 😊

If you want to stop accepting clinic visits /face to face bookings for the mean time, please set "On-Site" and "Virtual Consultation" to "No" so the clinic will not show up as an option and only your online consultation will show up.

Due to the variability of use-cases from doctor to doctor, we added Visit Types to give you more control.


Need an image that you can use for your virtual clinic? You can use this image below :)

Save the Virtual Clinic and you are ready to accept and start with your online consultations.


Did this answer your question?