Troubleshooting

In most cases, issues arise because of something unique with your device. Sometimes, things just happen. To troubleshoot your issue quickly, check this section out.

25 articles in this collection
Written by Dennis S., Darren Karl Sapalo, and Ceena Giselle

Do you have a primer on how to answer the Phase 2 for the Data Privacy Act/National Privacy Commission registration?

Written by Dennis S.
Updated over a week ago

How do I sync my iPhone X? I cannot open SeriousMD.

I cannot make my iPhone X work with SeriousMD. I do not see the data.
Written by Dennis S.
Updated over a week ago

Iclicked finish check up but it went back again to being unchecked!

Why is Finish Checkup reverting back under the options tab?
Written by Darren Karl Sapalo
Updated over a week ago

I get frozen screens on my Mac's Chrome browser whenever I leave the screen for 10 mins or so, I am unable to make any entry. Whenever i have long chairtime with patients. When i finally return to the screen, it says i have no access to the records.

My Mac's Chrome keeps logging me out of SeriousMD every 10 minutes or so.
Written by Dennis S.
Updated over a week ago

How to Update my Expired Credit Card inside Paypal

Written by Dennis S.
Updated over a week ago

Printing Prescriptions in A5 Using an Epson Printer

Printing Prescriptions Using an Epson Printer
Written by Dennis S.
Updated over a week ago

HP Gt5820 is set to default setting to letter. Why is it printing in A4?

My HP Printer used to print in letter size by default. Why is SeriousMD making it print in A4?
Written by Dennis S.
Updated over a week ago

How do I restart or "close" the SeriousMD app?

Written by Dennis S.
Updated over a week ago

My Apple App Store says that SeriousMD is already updated but it still won't sync

My iPad (iPhone) App Store says "open" and that it's already updated. Why can't I still use the app?
Written by Ceena Giselle
Updated over a week ago

I cannot access the web app using Microsoft Edge

SeriousMD will not load when using Microsoft Explorer and Microsoft Edge
Written by Dennis S.
Updated over a week ago

Nothing is loading, I cannot access my patients on the web app

Cannot load any data on the browser/web app
Written by Dennis S.
Updated over a week ago

Why is the camera and photo library not working?

How to allow photos and camera access on iphone, ipad, iOS. iOS (iPad/iPhone/iPod Touch) Camera and Photo Library / camera roll Access
Written by Dennis S.
Updated over a week ago

I cannot open SeriousMD on my browser

SeriousMD does not load on my web browser
Written by Dennis S.
Updated over a week ago

How to change your password

Forgot your password? Want to update your password?
Written by Dennis S.
Updated over a week ago

How to change your SeriousMD email address

Written by Dennis S.
Updated over a week ago

Sync takes a long time to work

Sync taking too long
Written by Dennis S.
Updated over a week ago

How to Clear your Browser's Cache

Clear cache for Safari and Chrome browser. Weird issue or something not showing correctly on the web app.
Written by Dennis S.
Updated over a week ago

Why is my HP printer printing slowly on my Mac Desktop/Laptop when it prints fast when using the iPad?

HP printer printing slowly
Written by Dennis S.
Updated over a week ago

I used a backup from iTunes. I can't login to SeriousMD.

I restored a backup using iCloud or iTunes, I cannot use the app
Written by Dennis S.
Updated over a week ago

iPad/iPhone app status bar is acting weird and won't sync data to other devices

Written by Dennis S.
Updated over a week ago

Cannot detect printer

SeriousMD cannot detect the printer I'm using
Written by Dennis S.
Updated over a week ago

HP 3630 Printer

The worst HP printer model for Airprint
Written by Dennis S.
Updated over a week ago

What do I do if the app crashes?

App crashed, it needs to be fixed
Written by Dennis S.
Updated over a week ago

What do I do if I encounter a bug?

Bugs and issues can be sent to the support team
Written by Dennis S.
Updated over a week ago

Why is it showing a black screen on my Chrome browser on my MacBook Pro?

SeriousMD showing a black screen on my browser on my computer or Mac
Written by Dennis S.
Updated over a week ago