We now have a patient referral system which could potentially bring in more patient bookings! 🥳
In a nutshell, this feature allows your current patients to receive a discount to share with their friends and family.
Getting Started
All you have to do is activate the Patient Referral Campaign which you can find in the Account Settings of your profile by clicking Get Started
Simply set how much discount your patients can send to their friends as a referral.
Note: By default, referral codes have a 50% discount that you may update to your preference at any time.
Upon issuance, the referral codes have a validity period of 3 months.
How does it work?
The Patient Referral feature comes in 7 simple steps.
Step 1: Your patient books an appointment with you on NowServing. You’ll see this as an appointment request.
Step 2: Approve the appointment request to confirm the booking.
Step 3: Once the consultation is finished, mark it as Complete by clicking the (...) > Completed
Step 4: After completing the consultation, the patient will receive an email and SMS with a referral code.
The discount included in the code is based on the amount you set in your Patient Referral settings.
Sample SMS message
The patient can share the referral code with their friends or family.
Step 5: A new patient uses the referral code to book an appointment with you.
Step 6: You will now receive this as a new booking.
Step 7: Once you accept the new patient’s booking, the referrer (your original patient) will receive a referral reward in their NowServing wallet.
The reward matches the discount amount you set in your referral settings and can be used for their next appointment with you.
Frequently Asked Questions
How long is the validity of a referral code?
It will only be valid for 3 months.
Can I disable the Patient Referral Campaign?
Yes, you can opt out anytime! However, any referral codes that were already issued will remain active and valid until they expire.
What happens to previous codes if I adjust the discount value?
If you change the discount value, all previously issued referral codes will retain their original discount amount. The new discount rate will only apply to referral codes generated after the change.
Can patients refer multiple people?
Of course! 😊 patients can refer as many people as they want. There’s no limit to how many referrals they can make.
Can patients use referral codes with other doctors?
No, referral codes are exclusive to the doctor who issued them and cannot be used for consultations with other doctors.
What Counts as a Successful Referral?
A referral is successful when the new patient books an appointment and you accept their booking request.